Gym Operations Manager | Lead Service & Experience

EōS Fitness; Carrollton (TX); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Energetic and collaborative team

Professional development opportunities

Free membership for you and one family

Discounted Personal Training and merch

Employee referral program

Daily Pay before payday

Competitive pay plus vacation, holiday

Group Health, dental, vision, life, E(

401(k) + Company matching

Sophia Learning - personal education

Descrizione del lavoro

EōS Fitness in Carrollton, TX is seeking an Operations Manager to lead the Service team and drive operational excellence across the gym. You will supervise front desk, kids club, and janitorial staff, partner with Sales, Fitness, Facilities, and Marketing, and ensure a consistently high standard of member service.

Responsibilities include coaching staff, scheduling, enforcing safety protocols, managing revenue goals, and maintaining facility conditions.

Competenze

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong verbal and written communication skills.
• Interest or experience in the fitness industry is a plus.
• Excellent relationship-building and organizational skills.

Mansioni

• Lead, coach, and train the service team to deliver an elevated member experience.
• Hire, train, schedule, and supervise staff (kids club, front desk, janitorial).
• Communicate goals and procedures clearly to staff.
• Provide feedback on performance with clear examples.
• Ensure high-quality customer service and resolve member concerns.
• Ensure safety compliance and certifications.
• Oversee maintenance, cleanliness, and operations of gym facilities.
• Collaborate with Sales, Fitness, Facilities, and Marketing to boost performance.
• Monitor inventory of equipment, cleaning supplies, and retail.
• Communicate calmly with staff and members during emergencies.

Conoscenze

Operations management

Customer service

Communication skills

Team leadership

Relationship building

Time management

Descrizione del lavoro

EōS Fitness in Carrollton, TX is seeking an Operations Manager to lead the Service team and drive operational excellence across the gym. You will supervise front desk, kids club, and janitorial staff, partner with Sales, Fitness, Facilities, and Marketing, and ensure a consistently high standard of member service.

Responsibilities include coaching staff, scheduling, enforcing safety protocols, managing revenue goals, and maintaining facility conditions.