Gym Operations Lead — Elevate Member Experience

EōS Fitness; League City (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free gym membership

401(k) with company match

Daily pay

Health, dental, vision benefits

Paid time off

Job summary

EōS Fitness is seeking an Operations Manager in League City, TX to lead the Service team and drive operational excellence across gym operations, member experience, and facilities. The role reports to the District Operations Manager and collaborates with sales, fitness, facilities, and marketing to uphold brand standards.

Responsibilities include hiring and training staff, managing revenue goals, ensuring safety, maintaining equipment and cleanliness, and delivering exceptional member service

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong written and verbal communication skills.
• Experience hiring, training, and supervising staff.
• Ability to work in a gym setting and manage diverse teams.

Responsibilities

• Lead, coach, and train the Service team to deliver an elevated member experience.
• Hire, train, schedule, and supervise front desk, kids club, and janitorial staff.
• Communicate goals and procedures clearly to staff and provide constructive feedback.
• Ensure high-quality customer service and resolve member inquiries and complaints.
• Monitor health and safety, certify staff, and maintain clean facilities.
• Collaborate with Sales, Fitness, Facilities, and Marketing to improve gym performance.

Skills

Operations management

Customer service

Communication

Staff supervision

Team leadership

Job description

EōS Fitness is seeking an Operations Manager in League City, TX to lead the Service team and drive operational excellence across gym operations, member experience, and facilities. The role reports to the District Operations Manager and collaborates with sales, fitness, facilities, and marketing to uphold brand standards.

Responsibilities include hiring and training staff, managing revenue goals, ensuring safety, maintaining equipment and cleanliness, and delivering exceptional member service