Gym Operations Lead: Elevate Member Experience

EōS Fitness; Mesa (AZ); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free gym membership

401(k) with company matching

Health, dental, vision

Daily Pay

Professional development

Sophia Learning

Job summary

EōS Fitness in Mesa, AZ is hiring an Operations Manager to lead the Service team and drive operational excellence across daily gym operations. The role emphasizes guest experience, staff coaching, scheduling, and ensuring brand standards while coordinating with sales, fitness, facilities, and marketing teams.

The position requires solid operations and customer service background, strong communication, and the ability to adapt to evolving gym needs.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills, written and verbal.
• Experience or interest in the fitness industry is a plus.
• Strong relationship building and organization skills.

Responsibilities

• Lead, coach, and train the Service team to deliver an elevated member experience.
• Hire, train, schedule, and supervise staff including front desk and janitorial.
• Communicate goals and procedures clearly to staff.
• Provide constructive feedback and manage performance.
• Ensure high-quality customer service and resolve issues promptly.
• Ensure health and safety compliance and maintain certifications.
• Oversee facility maintenance, cleanliness, and equipment.
• Collaborate with Sales, Fitness, Facilities, and Marketing teams to improve gym performance.
• Monitor inventory of fitness equipment, cleaning supplies, and retail items.
• Communicate calmly with staff and members during emergencies or disruptions.

Skills

Operations management

Customer service

Communication skills

Leadership

Time management

Job description

EōS Fitness in Mesa, AZ is hiring an Operations Manager to lead the Service team and drive operational excellence across daily gym operations. The role emphasizes guest experience, staff coaching, scheduling, and ensuring brand standards while coordinating with sales, fitness, facilities, and marketing teams.

The position requires solid operations and customer service background, strong communication, and the ability to adapt to evolving gym needs.