Gym Operations Manager — Elevate Member Experience

EōS Fitness; Rancho Santa Margarita (CA); On-site; USD 75,000 - 76,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

401(k) + Company matching

Professional development

Employee referral program

Job summary

EōS Fitness in Rancho Santa Margarita, CA seeks an Operations Manager to lead the Service team and drive operational excellence across the gym.

Responsibilities include managing customer service, revenue goals, retail, and member fees while collaborating with Sales, Fitness, Facilities and Marketing to uphold brand standards. Strong leadership and a service-first mindset are essential.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills, both verbal and written.
• CPR certification within 30 days of hire.
• Ability to work in a gym setting and supervise multiple staff roles.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and be the hub for information for members, guests, and staff.
• Hire, train, schedule, and supervise staff including kids club, front desk, and janitorial staff.
• Communicate goals and procedures to staff and provide constructive feedback on performance.
• Ensure high-quality customer service by addressing member concerns and inquiries promptly.
• Maintain health and safety standards and uphold brand policies across the gym.

Skills

Operations management

Customer service

Communication skills

Team leadership

Fitness industry interest

Job description

EōS Fitness in Rancho Santa Margarita, CA seeks an Operations Manager to lead the Service team and drive operational excellence across the gym.

Responsibilities include managing customer service, revenue goals, retail, and member fees while collaborating with Sales, Fitness, Facilities and Marketing to uphold brand standards. Strong leadership and a service-first mindset are essential.