Gym Operations Leader — Member Experience

Dormont Manufacturing Co; Simi Valley (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Employee referral program

Daily Pay offered

401(k) with Company matching

Group Health, dental, vision, and Supplemental Life insurance

Job summary

Dormont Manufacturing Co is seeking an Operations Manager in Simi Valley, CA. This role involves overseeing the Service team, ensuring exceptional customer service, and managing day-to-day operations, including monitoring revenue goals and compliance with health regulations.

The successful candidate will lead a dedicated team to create a positive environment for members while fulfilling operational excellence. Key qualifications include 2-3 years of operations management experience and strong communication skills.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience.
• Excellent relationship building and influencing skills.
• Strong detail orientation with good organizational skills.

Responsibilities

• Lead, coach, and train the Service team.
• Ensure high-quality customer service by addressing member concerns.
• Supervise the maintenance and cleanliness of the facility.
• Monitor and order inventory for fitness equipment and supplies.
• Communicate calmly in emergencies.

Skills

Operations management experience

Communication skills

Customer service experience

Relationship building

Detail orientation

MS Office skills

Job description

Dormont Manufacturing Co is seeking an Operations Manager in Simi Valley, CA. This role involves overseeing the Service team, ensuring exceptional customer service, and managing day-to-day operations, including monitoring revenue goals and compliance with health regulations.

The successful candidate will lead a dedicated team to create a positive environment for members while fulfilling operational excellence. Key qualifications include 2-3 years of operations management experience and strong communication skills.