Gym Operations Leader — Member Experience

Dormont Manufacturing Co; Montclair (NJ); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

Job summary

Dormont Manufacturing Co in Montclair, NJ is seeking an Operations Manager responsible for overseeing the Service team and operational excellence throughout the gym. The ideal candidate will lead a collaborative team focusing on exceptional member experience, staff training, and adherence to safety protocols.

With experience in operations and customer service, you'll ensure a welcoming atmosphere and oversee gym functionality. Comes with benefits like free membership and competitive pay.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong detail orientation and organization skills.

Responsibilities

• Lead, coach, and train the Service team.
• Ensure high-quality customer service.
• Supervise maintenance and cleanliness of the facility.

Skills

Communication skills

Customer service experience

Operations management experience

Relationship building

MS Office skills

Job description

Dormont Manufacturing Co in Montclair, NJ is seeking an Operations Manager responsible for overseeing the Service team and operational excellence throughout the gym. The ideal candidate will lead a collaborative team focusing on exceptional member experience, staff training, and adherence to safety protocols.

With experience in operations and customer service, you'll ensure a welcoming atmosphere and oversee gym functionality. Comes with benefits like free membership and competitive pay.