Gym Operations Lead & Member Experience Coach

Planet Fitness; Blaine (WA); On-site; USD 38,573,000 - 57,859,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Monument, CO seeks a Front Desk/Operations Associate to assist in overseeing gym operations and ensure a positive member experience. You will support staff, handle front desk duties, and contribute to member check-ins, sign-ups, and inquiries.

The role emphasizes training, policy adherence, and maintaining a welcoming gym environment with attention to cleanliness and professional appearance.

Qualifications

• Customer service-oriented attitude with focus on exceeding member expectations.
• Active listening and the ability to empathize and resolve issues.
• Strong problem-solving skills to identify root causes and alternatives.
• Diplomacy and tact in all interactions with coworkers and members.
• Clear, timely communication with team and supervisors to maintain efficiency.
• Honesty and good work ethic as foundational requirements.
• Basic computer skills to handle member data and check-ins.

Responsibilities

• Assist in training and developing staff to uphold service standards.
• Help oversee member service and ensure a positive guest experience.
• Front desk tasks: answer calls, handle inquiries, and guide members.
• Manage member check-ins, sign-ups, cancellations, and account updates.
• Greet potential members and provide gym tours.
• Support Club Manager and ensure policy compliance.
• Assist with cleanliness and appearance of the gym and inventory.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Honesty

Work Ethic

Organizational Skills

Leadership

Basic Computer Proficiency

Job description

Planet Fitness in Monument, CO seeks a Front Desk/Operations Associate to assist in overseeing gym operations and ensure a positive member experience. You will support staff, handle front desk duties, and contribute to member check-ins, sign-ups, and inquiries.

The role emphasizes training, policy adherence, and maintaining a welcoming gym environment with attention to cleanliness and professional appearance.