Member Experience & Gym Operations Lead

Baseline Fitness; Grand Junction (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Job summary

Planet Fitness is seeking a Club Manager in Grand Junction to oversee gym operations, ensuring a positive member experience and a financially successful club. You will recruit, train, and supervise staff while managing front desk duties, tours, member inquiries, and onboarding processes.

The role requires strong leadership, customer service, and communication skills, with daily responsibilities spanning opening/closing, policy adherence, inventory, and collaboration with multiple departments.

Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Job description

Planet Fitness is seeking a Club Manager in Grand Junction to oversee gym operations, ensuring a positive member experience and a financially successful club. You will recruit, train, and supervise staff while managing front desk duties, tours, member inquiries, and onboarding processes.

The role requires strong leadership, customer service, and communication skills, with daily responsibilities spanning opening/closing, policy adherence, inventory, and collaboration with multiple departments.