Gym Operations Lead | Elevate Member Experience

EōS Fitness; Bradenton (FL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free membership for you and a plus one

Daily Pay offered - access funds

Group Health, dental, vision

401(k) + Company matching

Sophia Learning personal education

Job summary

EōS Fitness in Bradenton, FL is seeking an Operations Manager to lead the Service team and drive everyday excellence across the gym. You will greet members, supervise front desk and staff, manage revenue goals, inventory, and safety protocols while upholding brand standards.

You will hire, train, schedule, coach staff; communicate goals, provide feedback, resolve member concerns promptly; collaborate with Sales, Fitness, Facilities and Marketing to improve performance and ensure policies and

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner.
• Hiring, training, scheduling, and supervising staff members.
• Effectively communicate goals, expectations, and procedures to staff.
• Provide constructive feedback to staff members on performance with clear language.
• Ensuring high-quality customer service by addressing member concerns or complaints, and resolving issues promptly.
• Ensuring compliance with health and safety regulations and maintaining certifications.
• Supervising maintenance and cleanliness of the facility and common areas.
• Partnering with Sales, Fitness, Facilities and Marketing teams to improve gym performance and uphold brand standards.
• Monitor and order inventory of equipment, cleaning supplies, and retail products.
• Communicate calmly with staff and members during emergencies or disruptions.

Skills

Ops management

Customer service

Communication

Fitness industry knowledge

Job description

EōS Fitness in Bradenton, FL is seeking an Operations Manager to lead the Service team and drive everyday excellence across the gym. You will greet members, supervise front desk and staff, manage revenue goals, inventory, and safety protocols while upholding brand standards.

You will hire, train, schedule, coach staff; communicate goals, provide feedback, resolve member concerns promptly; collaborate with Sales, Fitness, Facilities and Marketing to improve performance and ensure policies and