Gym Operations & Guest Experience Leader

Crunch Fitness; Tyler (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Basic Life and AD&D

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Tyler, TX is seeking an Assistant General Manager to support the Managing Partner in daily club operations, sales success, member satisfaction, and cleaning standards.

You'll lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, while driving KPI performance and delivering a warm, no-judgments environment that helps members achieve their goals.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience.
• Experience achieving KPIs quickly and effectively.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Clear communication and leadership abilities.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Monitor scorecard performance to meet or exceed KPIs.
• Lead front desk activities and ensure facility cleanliness.
• Schedule and labor management in partnership with Managing Partner.
• Drive member acquisition and retention through exceptional service.
• Ensure compliance with Crunch policies and use Crunch tools for operations.

Skills

Communication skills

Team leadership

Customer service orientation

People management

CPR/AED certification

Education

High school diploma or GED

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe in Tyler, TX is seeking an Assistant General Manager to support the Managing Partner in daily club operations, sales success, member satisfaction, and cleaning standards.

You'll lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, while driving KPI performance and delivering a warm, no-judgments environment that helps members achieve their goals.