Club Operations Leader – Assistant General Manager

Crunch Fitness; Round Rock (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Life insurance

Disability insurance

Paid time off

Job summary

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to join our leadership team in Round Rock, TX. You will assist the managing partner with daily club operations, drive sales, ensure member satisfaction, and maintain a clean, safe environment with a guest-first mindset.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, delivering high hospitality and ensuring policy compliance across the club.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and controls overtime.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”.
• Assist and support to the Managing Partner in scheduling and labor management, member service resolution, and onboarding new members.

Skills

Fitness management

Customer service mgmt

Leadership

Education

High school diploma or GED

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to join our leadership team in Round Rock, TX. You will assist the managing partner with daily club operations, drive sales, ensure member satisfaction, and maintain a clean, safe environment with a guest-first mindset.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, delivering high hospitality and ensuring policy compliance across the club.