Assistant General Manager, Gym Operations & Member Experience

Crunch Fitness; Longview (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

Health insurance (subsidized)

Dental & Vision Insurance

Life and AD&D

Short-term disability

Career advancement opportunities

Competitive pay

Job summary

Crunch Fitness - Undefeated Tribe seeks an Assistant General Manager for our Longview club to support the Managing Partner with daily operations, drive sales, ensure member satisfaction, and maintain a clean, welcoming facility.

Lead a team of MSRs, Cleaning Attendants and Kids Attendants; manage scheduling, labor, inventory, and front desk operations while upholding Crunch standards and policy compliance. Benefits include competitive pay and a free gym membership.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Clear communication skills, demonstrating confidence

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Impact member retention by delivering the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in scheduling and labor management.
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Skills

Leadership

Communication

People Management

CPR/AED Certification

Staff Coaching

Customer Service

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Crunch Fitness - Undefeated Tribe seeks an Assistant General Manager for our Longview club to support the Managing Partner with daily operations, drive sales, ensure member satisfaction, and maintain a clean, welcoming facility.

Lead a team of MSRs, Cleaning Attendants and Kids Attendants; manage scheduling, labor, inventory, and front desk operations while upholding Crunch standards and policy compliance. Benefits include competitive pay and a free gym membership.