Senior Club GM: Growth, Service & Operations

Crunch Fitness - Undefeated Tribe; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Austin seeks an Assistant General Manager to join the leadership team, assisting the managing partner with daily club operations including sales success, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, drive KPI performance, staffing, and ensure front desk oversight and policy compliance in a fast-paced, welcoming environment.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, staffing levels and overtime management.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Monitor scorecard performance to meet or exceed KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance, development, training and coaching.
• Impact member retention by delivering exceptional member experience.

Skills

Leadership

Customer Service

Staff Management

KPIs

Education

High School Diploma

Bachelor's degree

Job description

Crunch Fitness - Undefeated Tribe in Austin seeks an Assistant General Manager to join the leadership team, assisting the managing partner with daily club operations including sales success, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, drive KPI performance, staffing, and ensure front desk oversight and policy compliance in a fast-paced, welcoming environment.