Asst. GM - Lead Club Ops & Member Experience

Crunch Fitness - Undefeated Tribe; Tyler (TX); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

PTO

Health insurance (subsidized)

Life Insurance

HSA

Short-term disability

Free gym membership

Résumé du poste

Crunch Fitness - Undefeated Tribe in Tyler, TX is seeking an Assistant General Manager to support daily club operations, sales success, and member satisfaction. Lead a team including MSRs, Cleaning Attendants, and Kids Attendants, ensuring a welcoming environment and consistent policy execution.

You will partner with the Managing Partner, manage scheduling, labor, asset inventory, and facility standards, while driving revenue and member engagement in a fast-paced gym setting.

Qualifications

• 2+ years of fitness and/or customer service-oriented management experience preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to manage staff and meet KPIs with coaching and accountability.

Responsabilités

• Assist in recruiting, hiring, training and developing a high performing staff.
• Monitor scorecard performance to meet KPI standards.
• Lead by example to achieve personal and team targets.
• Manage performance, training, and coaching for staff.
• Support the Managing Partner in scheduling and labor management.
• Oversee member service resolution with empathy and pace.
• Ensure front desk operations and facility cleanliness meet standards.

Connaissances

Management experience

Customer service

Leadership

Communication

CPR/AED Certification

Formation

High School Diploma

Bachelor degree preferred

Outils

None

Description du poste

Crunch Fitness - Undefeated Tribe in Tyler, TX is seeking an Assistant General Manager to support daily club operations, sales success, and member satisfaction. Lead a team including MSRs, Cleaning Attendants, and Kids Attendants, ensuring a welcoming environment and consistent policy execution.

You will partner with the Managing Partner, manage scheduling, labor, asset inventory, and facility standards, while driving revenue and member engagement in a fast-paced gym setting.