Gym Membership Growth Specialist

UFC Gym; Murfreesboro (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Job summary

UFC Gym in Murfreesboro, TN seeks a Membership Specialist to create welcoming experiences for members and guests while driving new memberships and revenue. You will generate leads, book appointments, present options, and work with a manager to close sales.

The role emphasizes strong customer service, teamwork, and dependable availability on weekends and holidays. You will maintain brand standards, follow up with enrolled members, and help hit monthly and quarterly sales targets.

Qualifications

• High school diploma or GED required.
• 1-2 years sales experience preferred.
• Must complete company sales training.
• Excellent customer service skills.

Responsibilities

• Lead Generation & Appointment Booking: External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads.
• Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
• Guest Touring, Membership Presentations, & Personal Production: Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. 50% closing target for guests and 25% for Personal Training.
• Customer Service: Follow up with members that have enrolled to ensure we are exceeding expectations and maintain a clean facility.
• Miscellaneous: Schedules, meetings, uniform policy, timekeeping and attendance as described in the job posting.

Skills

Sales knowledge

Fitness industry knowledge

Computer skills

Interpersonal communication

Customer service

Independent, self-starter

Team player

Education

High school diploma or GED

Job description

UFC Gym in Murfreesboro, TN seeks a Membership Specialist to create welcoming experiences for members and guests while driving new memberships and revenue. You will generate leads, book appointments, present options, and work with a manager to close sales.

The role emphasizes strong customer service, teamwork, and dependable availability on weekends and holidays. You will maintain brand standards, follow up with enrolled members, and help hit monthly and quarterly sales targets.