Front Desk & Member Experience Associate

UFC Gym; Murfreesboro (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training & development

Wellness resources

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Vision insurance

Dental insurance

Job summary

UFC Gym in Murfreesboro, TN seeks a Front Desk Representative to be the first point of contact for members and guests. You will deliver outstanding customer service, assist with purchases, check-ins, and guide inquiries to the appropriate department.

This role requires a friendly demeanor and professional image to support club operations. Responsibilities include greeting members, answering calls, processing sign-ups, selling retail items, handling POS transactions, and assisting with daily

Qualifications

• High school diploma or GED required.
• Current CPR and AED certification.
• 6 months’ customer service experience in health club, retail, hospitality or food service.
• Basic computer skills.

Responsibilities

• Greet members and guests as they enter and exit the club.
• Answer incoming calls professionally and transfer as needed.
• Check in members and verify membership; sign up for group fit or classes.
• Register prospective members and direct to membership department.
• Sell supplements, apparel, and other UFC Gym retail items; process POS transactions.

Skills

Energetic and friendly

Interpersonal skills

Customer service focus

Telephone etiquette

Multi-tasking

Team player

Education

High school diploma or GED

CPR and AED certification

Tools

POS systems

Job description

UFC Gym in Murfreesboro, TN seeks a Front Desk Representative to be the first point of contact for members and guests. You will deliver outstanding customer service, assist with purchases, check-ins, and guide inquiries to the appropriate department.

This role requires a friendly demeanor and professional image to support club operations. Responsibilities include greeting members, answering calls, processing sign-ups, selling retail items, handling POS transactions, and assisting with daily