Gym Member Experience Specialist - Front Desk

EPIC Fitness Group dba Planet Fitness; Saginaw (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Set schedule

Health benefits

Free Black Card Membership

401(k) match

Profit sharing

EAP

Night shift premium

Job summary

EPIC Fitness Group dba Planet Fitness seeks a Customer Service Representative to join our team. You will provide superior customer service to members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

You will greet members, answer calls, guide tours, sign up new members and maintain a clean facility while addressing updates and billing issues in a timely manner.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Job description

EPIC Fitness Group dba Planet Fitness seeks a Customer Service Representative to join our team. You will provide superior customer service to members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

You will greet members, answer calls, guide tours, sign up new members and maintain a clean facility while addressing updates and billing issues in a timely manner.