Gym Member Experience Specialist

Planet Fitness; Evansville (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible work schedule

Casual dress code

Free gym access

Free tanning

Free wellness spa services

401(k) with company match

Daily pay options

Opportunity for advancement

Employee discounts on products and  >

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service at the front desk and during tours for prospective members and guests.

You will greet members, check them in, assist with account updates, and handle inquiries in a friendly, professional manner while maintaining the club’s cleanliness and welcoming atmosphere.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Active listening

Diplomacy

Education

High School diploma

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience through outstanding customer service at the front desk and during tours for prospective members and guests.

You will greet members, check them in, assist with account updates, and handle inquiries in a friendly, professional manner while maintaining the club’s cleanliness and welcoming atmosphere.