Fitness Club Member Experience Specialist

Planet Fitness; Centerville (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering outstanding customer service to members, prospective members and guests, every shift. The role emphasizes friendliness, reliability, and clear communication at the front desk.

Duties include greeting members, handling front desk tasks (phones, check-ins, sign-ups), giving tours to prospective members, updating accounts, and keeping the club tidy.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and health.
• Must be punctual and reliable.
• Ability to interact professionally with members and staff.
• Strong listening, empathy and problem-solving abilities.
• Demonstrate diplomacy in all interactions and use appropriate language.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Handle front desk tasks: answer phones, assist callers with questions.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally; escalate to management as needed.
• Maintain the cleanliness and neatness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Education

High School diploma / GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering outstanding customer service to members, prospective members and guests, every shift. The role emphasizes friendliness, reliability, and clear communication at the front desk.

Duties include greeting members, handling front desk tasks (phones, check-ins, sign-ups), giving tours to prospective members, updating accounts, and keeping the club tidy.