Gym Manager in Training — Lead, Recruit & Service

Planet Fitness - Baseline Fitness; Eden Prairie (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Employee Appreciation Program

HSA

Job summary

Planet Fitness - Baseline Fitness in Eden Prairie, MN is seeking a team-focused operations associate to support gym oversight and member experience. You will help recruit, train, and develop staff while ensuring a welcoming environment.

Daily duties include front desk support, member inquiries, shift coverage, and assisting the Club Manager with policy adherence, cleanliness, and promotions. This role emphasizes customer service, leadership, and problem-solving in a fast-paced club setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Front desk duties: greeting members, gym tours, addressing inquiries.
• Assist with team member management and backup support to Club Manager.
• Help create and maintain a positive image of the club and ensure timely opening/closing.
• Assist in schedule preparation and shift coverage; supervise in Club Manager's absence.
• Assist in coaching and counseling performance to meet standards.
• Ensure adherence to company policies and procedures and oversee cleanliness and appearance.
• Coordinate with promotions and marketing efforts; ensure staff are trained on current promotions.

Skills

Customer service

Communication

Leadership

Problem solving

Teamwork

Job description

Planet Fitness - Baseline Fitness in Eden Prairie, MN is seeking a team-focused operations associate to support gym oversight and member experience. You will help recruit, train, and develop staff while ensuring a welcoming environment.

Daily duties include front desk support, member inquiries, shift coverage, and assisting the Club Manager with policy adherence, cleanliness, and promotions. This role emphasizes customer service, leadership, and problem-solving in a fast-paced club setting.