Gym Front Desk Specialist — Member Experience Pro

Planet Fitness; Guilford (CT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401K

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, handle inquiries, and promote club benefits. The role requires strong customer service, cash handling, and the ability to manage multiple tasks in a fast-paced gym environment.

Flexible rotating hours and weekend availability are common across clubs. The position emphasizes in-person member interaction, payment processing, and promoting promotions while maintaining a clean, friendly facility.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service.

Skills

Customer service

Communication

Problem solving

Flexible schedule

Self-starter

Cash handling

Fitness industry experience

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, handle inquiries, and promote club benefits. The role requires strong customer service, cash handling, and the ability to manage multiple tasks in a fast-paced gym environment.

Flexible rotating hours and weekend availability are common across clubs. The position emphasizes in-person member interaction, payment processing, and promoting promotions while maintaining a clean, friendly facility.