Front Desk & Member Experience Specialist (Flexible Hours)

Planet Fitness; Tigard (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, answer questions about memberships, and support daily club operations with a friendly, clean, and organized front desk environment.

You will assist with check-ins, transactions, and directing members to resources while helping maintain locker rooms and bathrooms and promoting memberships and services offered by the gym.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members and handle membership-related transactions (e.g., billing, renewals).
• Maintain front desk area and ensure cleanliness and organization.
• Keep locker rooms and bathrooms clean, stocked, and well-presented.
• Promote memberships and other Planet Fitness services to guests.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, answer questions about memberships, and support daily club operations with a friendly, clean, and organized front desk environment.

You will assist with check-ins, transactions, and directing members to resources while helping maintain locker rooms and bathrooms and promoting memberships and services offered by the gym.