Front Desk Associate – Gym Member Services & Perks

Planet Fitness; Goshen (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotional opportunities

PF Black Card membership

Guest pass

Job summary

Planet Fitness seeks energetic Front Desk Team Members passionate about health and fitness. Responsibilities include communicating with members in person, by phone, and in writing, following scripted processes, and keeping facilities clean.

The role may involve tours, cancellations, and rate reviews while upholding safety and sanitization guidelines. Ideal candidates demonstrate reliability, a positive attitude, and flexible availability, including nights, weekends, and holidays.

Qualifications

• Customer service mindset and ability to resolve member concerns.
• Good communication skills in person, phone, and writing.
• Punctuality and reliability are essential.
• Basic computer proficiency and comfort with gym technology.

Responsibilities

• Communicate with members in person, by phone, and in writing.
• Follow verbal and scripted communications for member services.
• Maintain cleanliness of restrooms, locker areas, and gym floor.
• Assist with tours, cancellations, and rate reviews as needed.
• Ensure safety and sanitization guidelines are followed.
• Other duties assigned by management.

Skills

Customer service

Communication

Reliability

Basic computer skills

Education

High School Diploma or equivalent

Tools

CPR/AED certification

Job description

Planet Fitness seeks energetic Front Desk Team Members passionate about health and fitness. Responsibilities include communicating with members in person, by phone, and in writing, following scripted processes, and keeping facilities clean.

The role may involve tours, cancellations, and rate reviews while upholding safety and sanitization guidelines. Ideal candidates demonstrate reliability, a positive attitude, and flexible availability, including nights, weekends, and holidays.