Gym Front Desk & Member Experience Specialist

Planet Fitness; Fenton (MO); On-site; USD 19,000 - 22,000; Full time

Job summary

Planet Fitness Front Desk Representative role is based at a club location. You will greet members and guests, handle front desk duties and provide friendly, professional service.

Responsibilities include checking in members, signing up new members, giving tours, updating accounts, and addressing questions while keeping the club clean and welcoming. Punctuality and a positive attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions with appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, new member sign-up, taking tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Active listening

Diplomacy

Professionalism

Education

High School diploma/GED

Job description

Planet Fitness Front Desk Representative role is based at a club location. You will greet members and guests, handle front desk duties and provide friendly, professional service.

Responsibilities include checking in members, signing up new members, giving tours, updating accounts, and addressing questions while keeping the club clean and welcoming. Punctuality and a positive attitude are essential.