Gym Front Desk & Member Experience Specialist

RSG Group; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

RSG Group is seeking a Front Desk Team Member in San Antonio to warmly greet members and guests, manage check-ins, and handle front desk operations. You will assist with member inquiries, sales, and basic administrative tasks while maintaining a welcoming atmosphere and professional appearance.

Responsibilities include directing guests to trainers, processing registrations, handling phone inquiries, and ensuring security at the front desk.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills required.
• Able to bend, squat and lift up to 50 lbs repeatedly and stand for extended periods.
• Requires good communication skills, both verbal and written.
• Ability to multi-task and work a flexible schedule including holidays and weekends.

Responsibilities

• Greet members and guests and direct them upon entry.
• Check members in using proper procedures.
• Assist with member requests and inquiries about gym operations and policies.
• Handle front desk duties and maintain a clean, professional appearance.
• Process retail and concession sales and assist with memberships and class registrations.
• Assist with receiving orders and signing up members for services.

Skills

Customer service

Cash handling

POS/CRM systems

Multitasking

Verbal/written communication

Education

High school diploma

Tools

POS systems

CRM systems

Job description

RSG Group is seeking a Front Desk Team Member in San Antonio to warmly greet members and guests, manage check-ins, and handle front desk operations. You will assist with member inquiries, sales, and basic administrative tasks while maintaining a welcoming atmosphere and professional appearance.

Responsibilities include directing guests to trainers, processing registrations, handling phone inquiries, and ensuring security at the front desk.