Gym Front Desk Associate — Guest Experience & Check-In

RSG Group; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

RSG Group is seeking a Front Desk Team Member in Austin, TX. The role involves warmly greeting members and guests, directing them to services, and managing front desk operations to ensure a welcoming atmosphere around the gym.

Responsibilities include member check-ins, assisting with inquiries, handling phone calls, and supporting retail and class registration processes. This position requires a proactive, friendly, and reliable team player committed to excellent guest experiences.

Qualifications

• Greet members and guests warmly and direct them as they enter the gym.
• Provide front door security and control for the facility.
• Assist with member inquiries and basic gym operations questions.

Responsibilities

• Greet members and guests promptly to create a friendly atmosphere.
• Check members in using proper procedures and monitor check-ins.
• Assist with retail sales and maintaining inventory for concessions.
• Answer phone calls professionally and route messages to management.
• Assist with class registrations and member account updates as needed.
• Attend staff meetings and keep front desk area clean and organized.

Skills

Front desk

Customer service

Communication

Retail sales

Job description

RSG Group is seeking a Front Desk Team Member in Austin, TX. The role involves warmly greeting members and guests, directing them to services, and managing front desk operations to ensure a welcoming atmosphere around the gym.

Responsibilities include member check-ins, assisting with inquiries, handling phone calls, and supporting retail and class registration processes. This position requires a proactive, friendly, and reliable team player committed to excellent guest experiences.