Gym Front Desk & Member Experience Lead

RSG Group; Houston (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

RSG Group in Houston, TX is seeking a Front Desk Team Member to warmly welcome members, guests, and staff, manage check-ins, handle inquiries, and support gym operations.

The role covers membership sales, assisting with class check-ins via app, processing point-of-sale transactions, and ensuring a safe, organized front desk. Strong customer service, communication, and multi-tasking skills are essential, with the ability to bend, lift, and stand for extended periods.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills required.
• Organized, friendly, and fitness-focused.
• Good communication, both verbal and written.

Responsibilities

• Greet members and guests warmly at the front desk.
• Check-in members and register guests using proper procedures.
• Answer calls, handle inquiries, and direct to trainers.
• Assist with membership sales and sign-ups.
• Maintain front desk appearance and inventory.
• Log maintenance concerns and report safety issues.
• Handle retail and concession transactions.

Skills

Customer service

Communication

Multi-tasking

POS experience

Education

High school diploma

Tools

POS systems

CRM systems

Job description

RSG Group in Houston, TX is seeking a Front Desk Team Member to warmly welcome members, guests, and staff, manage check-ins, handle inquiries, and support gym operations.

The role covers membership sales, assisting with class check-ins via app, processing point-of-sale transactions, and ensuring a safe, organized front desk. Strong customer service, communication, and multi-tasking skills are essential, with the ability to bend, lift, and stand for extended periods.