Gym Front Desk & Member Experience Specialist

Gold's Gym; San Antonio, Northern (TX, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

RSG Group in San Antonio, TX is seeking a Front Desk Team Member for Gold's Gym. You will greet members, manage check-ins, assist with member inquiries, and handle basic admin tasks to ensure a welcoming guest experience.

Responsibilities include POS transactions, directing guests, registering guests, and supporting membership sales. The role requires excellent customer service, strong communication, and the ability to multi-task during peak hours.

Qualifications

• Excellent customer service skills required.
• Good communication skills, both verbal and written.
• Ability to handle basic cash processing procedures.
• Familiarity with POS and CRM systems or similar software.
• Ability to multitask and work flexible hours including holidays and weekends.

Responsibilities

• Greet members and guests warmly and direct them as they enter the gym.
• Check in members and monitor check-ins and delinquent accounts.
• Assist with membership sign-ups and class registrations via app/ kiosks.
• Handle front desk inquiries and telephone messages for management.
• Maintain front desk appearance and report any safety concerns.

Skills

Customer service

Communication

Cash handling

POS systems

CRM systems

Multi-tasking

Flexibility

Education

High school diploma

Tools

POS system

CRM system

Job description

RSG Group in San Antonio, TX is seeking a Front Desk Team Member for Gold's Gym. You will greet members, manage check-ins, assist with member inquiries, and handle basic admin tasks to ensure a welcoming guest experience.

Responsibilities include POS transactions, directing guests, registering guests, and supporting membership sales. The role requires excellent customer service, strong communication, and the ability to multi-task during peak hours.