Gym Front Desk: Member Experience Coordinator

RSG Group; Copperas Cove (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

RSG Group is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and handle front-desk inquiries. You will perform administrative duties and assist with member requests to create a welcoming gym experience.

Responsibilities include processing sales, directing guests to trainers, and using POS/CRM systems to manage registrations and class check-ins, all while keeping the reception area organized and compliant with safety policies.

Qualifications

• Excellent customer service is required.
• Good verbal and written communication skills.
• Ability to multi-task and stay organized.
• Experience with POS and CRM systems is preferred.

Responsibilities

• Greet members and guests warmly and direct them as they enter the gym.
• Check-in members using proper procedures and assist with inquiries.
• Handle front desk phone calls and messages professionally.
• Process retail sales and manage the front desk inventory.
• Assist with member registrations, class sign-ins, and scheduling.
• Maintain a neat front desk area and report safety concerns.

Skills

Customer service

Communication

Multi-tasking

Cash handling

POS/CRM systems

Flexibility

Education

High school diploma

Tools

POS systems

CRM systems

Job description

RSG Group is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and handle front-desk inquiries. You will perform administrative duties and assist with member requests to create a welcoming gym experience.

Responsibilities include processing sales, directing guests to trainers, and using POS/CRM systems to manage registrations and class check-ins, all while keeping the reception area organized and compliant with safety policies.