Gym Front Desk & Member Experience Specialist

Paycom - ATS; Naples (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate in Naples, FL to be the first point of contact for members and guests. You will deliver excellent customer service, help with memberships, and maintain a clean, welcoming club environment.

You will greet visitors, assist with inquiries, check in members, and support daily operations while promoting services and ensuring a positive guest experience. This role requires teamwork and a friendly, proactive attitude.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and welcoming environment.
• Ability to work in a fast-paced environment and multitask.
• Flexible hours including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, billing, and renewals.
• Check-in members and maintain front desk organization.
• Ensure club areas, including locker rooms, are clean and presentable.
• Promote memberships and services to potential members.
• Collaborate with team to maintain a safe, welcoming environment.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate in Naples, FL to be the first point of contact for members and guests. You will deliver excellent customer service, help with memberships, and maintain a clean, welcoming club environment.

You will greet visitors, assist with inquiries, check in members, and support daily operations while promoting services and ensuring a positive guest experience. This role requires teamwork and a friendly, proactive attitude.