Front Desk & Member Services Specialist - Flexible Hours

Paycom - ATS; Naples (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate in Naples, FL to welcome members and guests, handle check-ins, and answer questions about memberships and services. You will help maintain a clean, friendly club environment and support daily operations with a positive, can-do attitude.

The role emphasizes member service, professional communication, and the ability to work evenings or weekends as needed to ensure a welcoming club atmosphere.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members and process billing/renewals.
• Maintain front desk area and overall club cleanliness and presentation.
• Promote memberships and services to visitors.
• Collaborate with team to achieve club goals and ensure a safe, welcoming environment.

Skills

Customer service

Communication skills

Interpersonal skills

Fast-paced work

Time management

Flexible schedule

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate in Naples, FL to welcome members and guests, handle check-ins, and answer questions about memberships and services. You will help maintain a clean, friendly club environment and support daily operations with a positive, can-do attitude.

The role emphasizes member service, professional communication, and the ability to work evenings or weekends as needed to ensure a welcoming club atmosphere.