Gym Front Desk Associate: Member Experience & Perks

Gold's Gym; Tampa (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, IS

ISSA, or NCCA accredited equivalent)

Plus, additional perks!

Job summary

Gold’s Gym is seeking a Front Desk Associate to warmly greet members and guests, manage check-in procedures, and assist with memberships and inquiries. The role includes handling phone calls, processing sales, and maintaining a secure, welcoming front desk environment.

The position requires a high school diploma, strong communication and customer service skills, basic accounting/cash handling knowledge, and the ability to multitask and lift up to 25 lbs.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with staff and members.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible schedule including holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods.

Responsibilities

• Greet members and guests promptly, directing them and maintaining a positive entrance and exit.
• Check members in using proper procedures.
• Register guests into the gym.
• Provide tours and explain membership options to guests.
• Assist guests with purchasing memberships.
• Answer phones professionally and greet callers.
• Process retail and concession sales.
• Maintain front desk security and cleanliness per standards.
• Follow opening and closing procedures and report safety concerns.
• Log maintenance issues and incidents as directed.
• Attend to member requests and inquiries in a timely manner.

Skills

Customer service

Communication

Cash handling

Basic accounting

Computer skills

Multi-tasking

Flexible schedule

Physical stamina

Education

High school diploma or equivalent

Job description

Gold’s Gym is seeking a Front Desk Associate to warmly greet members and guests, manage check-in procedures, and assist with memberships and inquiries. The role includes handling phone calls, processing sales, and maintaining a secure, welcoming front desk environment.

The position requires a high school diploma, strong communication and customer service skills, basic accounting/cash handling knowledge, and the ability to multitask and lift up to 25 lbs.