Front Desk Sales & Member Concierge

Gold's Gym; Oklahoma; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership

20% Employee Discount on clothing and

401k

Growth Opportunities Across Our Expans

Relocation assistance not provided

Job summary

Gold's Gym is seeking a Front Desk Associate to greet members and guests, manage check-ins, handle inquiries, and support daily gym operations. The role includes processing sales, assisting members, and ensuring a welcoming, organized front desk environment.

Strong customer service, communication skills, and the ability to multitask are essential. This on-site position requires flexibility to work holidays and weekends, with opportunities for growth within the growing Gold's Gym network.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Ability to communicate effectively with staff and members.
• Ability to communicate verbally, non-verbally and in writing.
• Understanding of basic accounting principles required.
• Understanding of basic cash processing procedures required.
• Functional computer skills required.

Responsibilities

• Greets members and guests with a timely, friendly entrance and departure.
• Provides security and control to the front door and retail area.
• Checks members in using proper procedures.
• Monitors check-ins and notifies supervisor of delinquencies.
• Registers guests into the gym with proper procedures.
• Directs guests and appointments to the appropriate fitness consultant.
• Answers and directs phone inquiries professionally.
• Handles telephone inquiries and records messages.
• Follows up on telephone inquiries to confirm bookings.
• Responds to member requests and concerns promptly.
• Maintains neat appearance and proper uniform with nametag.
• Distributes keys, towels and materials as needed.
• Processes retail and concession sales.
• Attends staff meetings and logs walk-throughs.
• Follows opening and closing procedures and safety rules.
• Reports maintenance concerns.
• Notifies management of incidents requiring reports.
• Performs light cleaning and other duties as directed.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Cash handling

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Gold's Gym is seeking a Front Desk Associate to greet members and guests, manage check-ins, handle inquiries, and support daily gym operations. The role includes processing sales, assisting members, and ensuring a welcoming, organized front desk environment.

Strong customer service, communication skills, and the ability to multitask are essential. This on-site position requires flexibility to work holidays and weekends, with opportunities for growth within the growing Gold's Gym network.