Gym Front Desk & Member Experience Specialist

Gold's Gym; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym in Austin seeks a Front Desk Team Member to warmly welcome members, guests, and staff as they enter the facility and direct them to the appropriate resources. You will handle check-ins, respond to inquiries about gym operations and policies, and perform various administrative duties under the direction of the General Manager.

The role includes handling phone inquiries, processing sales, assisting with membership sign-ups, and supporting personal training sign-ups and class

Qualifications

• Greet members and guests warmly and manage a friendly entrance.
• Assist with front desk duties and member inquiries.
• Support membership sign-ups and class registrations.
• Handle basic information about gym operations and policies.

Responsibilities

• Greet members and guests promptly to create a positive atmosphere.
• Check members in using proper procedures and manage front desk flow.
• Answer phone calls professionally and relay messages to management.
• Process retail and concession sales and maintain stock of supplies.
• Assist with member account changes and class registrations via app.
• Attend staff meetings and follow safety and company standards.

Job description

Gold's Gym in Austin seeks a Front Desk Team Member to warmly welcome members, guests, and staff as they enter the facility and direct them to the appropriate resources. You will handle check-ins, respond to inquiries about gym operations and policies, and perform various administrative duties under the direction of the General Manager.

The role includes handling phone inquiries, processing sales, assisting with membership sign-ups, and supporting personal training sign-ups and class