Front Desk & Member Experience Associate

goldsgymexternal; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Gold's Gym Austin seeks a Front Desk Team Member to warmly greet members, guests, and staff, managing front door security and registration processes. You will assist with member inquiries, help with memberships, and coordinate with trainers and management to ensure a welcoming, efficient gym experience.

You will be the first point of contact, uphold professional appearance, manage check-ins, answer calls, and support daily front desk duties and safety reporting as directed by management.

Qualifications

• Provide friendly, proactive service to members and guests.
• Handle check-ins and registration accurately and efficiently.
• Answer phone calls professionally and relay messages when needed.
• Maintain a neat, professional front desk appearance and uniform.
• Assist with membership sales and sign-ups as directed.

Responsibilities

• Greet members and guests promptly to create a welcoming entrance and departure.
• Control access to front door and retail area for security and safety.
• Check in members using proper procedures and monitor delinquent accounts.
• Register guests and direct them to appropriate staff or trainers.
• Answer calls, take messages including caller name and question, follow up with management.

Skills

Customer service

Guest greeting

Phone etiquette

Problem solving

Teamwork

Tools

POS system

Registration software

Job description

Gold's Gym Austin seeks a Front Desk Team Member to warmly greet members, guests, and staff, managing front door security and registration processes. You will assist with member inquiries, help with memberships, and coordinate with trainers and management to ensure a welcoming, efficient gym experience.

You will be the first point of contact, uphold professional appearance, manage check-ins, answer calls, and support daily front desk duties and safety reporting as directed by management.