Front Desk & Guest Experience Specialist (Gym)

Gold's Gym; Austin, Northern (TX, KY); Hybrid; USD 22,000 - 30,000; Part time

Job summary

GOLD'S GYM - Highland in Austin, Texas is hiring a Front Desk Team Member to warmly greet members and guests, direct them inside, and assist with basic gym operations and policies under the Gym General Manager.

You will check members in, handle inquiries, process registrations and retail sales, coordinate with trainers, answer phones, and maintain a neat, professional front desk. This role demands reliability, strong customer service, and a collaborative team attitude in a busy fitness club.

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

Job description

GOLD'S GYM - Highland in Austin, Texas is hiring a Front Desk Team Member to warmly greet members and guests, direct them inside, and assist with basic gym operations and policies under the Gym General Manager.

You will check members in, handle inquiries, process registrations and retail sales, coordinate with trainers, answer phones, and maintain a neat, professional front desk. This role demands reliability, strong customer service, and a collaborative team attitude in a busy fitness club.