Gym Front Desk & Member Experience Lead

pfcareers; West Saint Paul (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Gym Membership

Employee Appreciation

Health Insurance

Short Term Disability

Pet Insurance

HSA

Job summary

pfcareers in Minnesota is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will support staff training, front desk duties, member check-ins, tours, and follow-up on service issues.

As a supervisor, you will assist the Club Manager with scheduling, policy adherence, and maintaining a welcoming club image while supporting marketing efforts and inventory management.

Qualifications

• Strong leadership and people management skills.
• Excellent customer service mindset with a friendly attitude.
• Clear communication and teamwork abilities.
• Basic computer proficiency for check-ins and records.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure a positive experience.
• Handle front desk tasks including phone, sign‑ups, check-ins, and tours.
• Support Club Manager with staff management and operations.
• Enforce company policies and maintain a positive club image.
• Assist with cleanliness, appearance, and marketing promotions.
• Order supplies, track inventory, and generate reports.

Skills

Leadership

Customer service

Communication

Basic computer

Job description

pfcareers in Minnesota is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will support staff training, front desk duties, member check-ins, tours, and follow-up on service issues.

As a supervisor, you will assist the Club Manager with scheduling, policy adherence, and maintaining a welcoming club image while supporting marketing efforts and inventory management.