Gym Front Desk & Member Experience Associate

Gold's Gym; Austin (TX); On-site; USD 17,908 - 24,796; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, manage the front desk, and support membership services. You will check members in, assist with registrations, and help with retail sales while maintaining a welcoming atmosphere and professional appearance.

The role requires strong customer service skills, reliable attendance, and the ability to work with staff to ensure a positive guest experience at the gym’s front desk.

Qualifications

• Customer service experience and a welcoming demeanor are required.
• Ability to handle member inquiries and direct them to the right resources.
• Familiarity with front desk operations and check-in procedures.

Responsibilities

• Greet members and guests warmly and direct them as they enter the gym.
• Maintain front desk area, answer calls, and handle basic inquiries.
• Check-in members, register guests, and assist with memberships.
• Assist with retail sales and maintain inventory and lo tion displays.
• Log maintenance concerns, safety issues, and incident reports as needed.
• Attend staff meetings and follow company policies and attendance rules.

Skills

Customer service

Front desk

Check-in procedures

Retail sales

Telephone etiquette

Team collaboration

Job description

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, manage the front desk, and support membership services. You will check members in, assist with registrations, and help with retail sales while maintaining a welcoming atmosphere and professional appearance.

The role requires strong customer service skills, reliable attendance, and the ability to work with staff to ensure a positive guest experience at the gym’s front desk.