Gym Front Desk & Member Experience Associate

Planet Fitness - NJ/MA One World Fitness; Mantua Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role covers greeting and assisting at the front desk, answering calls, signing up new members, guiding tours, updating member accounts, and maintaining a welcoming club environment with professional conduct and empathy.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, new member sign-up, and tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Teamwork

Empathy & problem solving

Diplomacy

High School diploma/GED

18+ years old

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

The role covers greeting and assisting at the front desk, answering calls, signing up new members, guiding tours, updating member accounts, and maintaining a welcoming club environment with professional conduct and empathy.