Member Experience Specialist - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 21,000 - 28,000; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to deliver an outstanding guest experience. You will greet members and guests, check in, answer questions, conduct tours for prospective members, and assist with sign-ups at the front desk.

You will also help update member accounts, respond to inquiries in a timely, professional manner, and support club cleanliness and organization.

Qualifications

• Requires strong interpersonal and communication skills.
• Ability to navigate basic computer systems for check-ins and sign-ups.
• Motivation to foster a welcoming gym environment for members and guests.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk tasks: answer phones, check-in, member sign-ups, and tours for prospective members.
• Update member accounts and respond to inquiries in a timely and professional manner; escalate when needed.
• Assist in maintaining club cleanliness and overall organization.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Customer service excellence

Active listening

Diplomacy

Education

High School Diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to deliver an outstanding guest experience. You will greet members and guests, check in, answer questions, conduct tours for prospective members, and assist with sign-ups at the front desk.

You will also help update member accounts, respond to inquiries in a timely, professional manner, and support club cleanliness and organization.