Gym Front Desk & Member Experience Associate

goldsgymexternal; Bee Cave (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

The goldsgymexternal Front Desk Team Member role is the first point of contact for members, guests, and staff in the gym, responsible for creating a welcoming atmosphere and guiding inquiries about gym operations and policies. The role includes front desk duties, check-ins, guest registrations, and supporting membership and class registrations to ensure a positive guest experience.

Ideal candidates will handle inquiries professionally, assist with retail transactions, and help maintain a clean,

Responsibilities

• Greet members and guests warmly to create a friendly entrance and departure experience.
• Provide security and control to the front door and retail area.
• Check members in using proper procedures and assist with member inquiries.
• Assist guests with registrations and direct them to appropriate staff.
• Answer calls professionally and take messages with required details.
• Respond promptly to member requests and concerns and maintain a neat front desk area.
• Distribute keys, towels and other materials as needed and assist with retail and concession products.
• Assist with memberships sales at kiosks or computer and signups for personal training sessions.

Job description

The goldsgymexternal Front Desk Team Member role is the first point of contact for members, guests, and staff in the gym, responsible for creating a welcoming atmosphere and guiding inquiries about gym operations and policies. The role includes front desk duties, check-ins, guest registrations, and supporting membership and class registrations to ensure a positive guest experience.

Ideal candidates will handle inquiries professionally, assist with retail transactions, and help maintain a clean,