Gym Front Desk Concierge & Member Experience

goldsgymexternal; Town of Texas (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Gold's Gym in Wisconsin is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and support gym operations with administrative tasks. This role involves assisting members with inquiries, directing guests to trainers, and handling front desk communications.

The position requires a friendly, professional demeanor, reliability, and the ability to manage multiple tasks in a fast-paced environment. Prior experience at a gym or service desk is a plus.

Qualifications

• Experience in customer service or guest-facing roles preferred.
• Ability to handle member inquiries about gym operations and policies.
• Strong communication and organizational skills.

Responsibilities

• Greet members, guests and staff as they enter the gym.
• Check members in using the proper procedures and maintain accurate records.
• Direct guests to trainers and staff and handle phone inquiries professionally.
• Process retail and concession sales and assist with merchandise stocking.
• Attend staff meetings and ensure front desk area is clean and organized.

Skills

Customer service

Front desk operations

Check-in processing

Cash handling

Retail sales

Phone etiquette

Job description

Gold's Gym in Wisconsin is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and support gym operations with administrative tasks. This role involves assisting members with inquiries, directing guests to trainers, and handling front desk communications.

The position requires a friendly, professional demeanor, reliability, and the ability to manage multiple tasks in a fast-paced environment. Prior experience at a gym or service desk is a plus.