Gym Front Desk Associate — Member Welcome & Check-in

Gold's Gym; Milpitas (CA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts

Promotion opportunities

Fitness-minded workplace culture

Certification discounts

Plus, additional perks!

Job summary

Gold's Gym Milpitas is seeking a Front Desk Associate to greet members and guests, direct them upon entry, and handle inquiries about memberships and gym policies. This role covers front-desk duties and administrative tasks to ensure a welcoming, efficient reception.

The position emphasizes customer service, member check-ins, guest registrations, tours, membership sales, and professional phone etiquette within a fast-paced fitness environment.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with both staff and members.
• Ability to multi-task.

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
• Personally checks each member into the gym using the proper check-in procedures
• Register all guests into the gym using proper registration procedures
• Provides new guests with a tour of the gym and helps answer questions about current membership options
• Assists guests with purchasing a new membership
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques
• Processes retail and concession sales
• Cleans and maintains the front desk area

Skills

Customer service

Communication

Multi-tasking

Job description

Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
• Plus, additional perks!

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
• Personally checks each member into the gym using the proper check-in procedures
• Register all guests into the gym using proper registration procedures
• Provides new guests with a tour of the gym and helps answer questions about current membership options
• Assists guests with purchasing a new membership
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques
• Processes retail and concession sales
• Cleans and maintains the front desk area

Requirements

• Excellent customer service skills
• Ability to communicate effectively with both staff and members
• Ability to multi-task

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

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