Gym Club Operations Leader - Member Experience

Baseline Fitness; Edina (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Employee discounts

Free gym membership for self and 1 fam

Advancement opportunities

Job summary

Baseline Fitness in Edina is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. You will lead staff, manage front-desk activities, and support both team and members to maintain a welcoming, efficient club.

The role demands strong leadership, customer service, and reliable communication to uphold brand standards and promote member satisfaction.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Ensure member service oversight, guaranteeing all team members provide a great customer service experience.
• High involvement in front desk tasks: greeting and welcoming members, conducting gym tours, addressing member service issues and questions.
• Provide support for team members and club members.
• Create and maintain a positive image of the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all business hours.
• Implement and ensure all team members adhere to company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

People management

Tools

Paycom

Job description

Baseline Fitness in Edina is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. You will lead staff, manage front-desk activities, and support both team and members to maintain a welcoming, efficient club.

The role demands strong leadership, customer service, and reliable communication to uphold brand standards and promote member satisfaction.