Gym Club Manager - Member Experience & Operations

Baseline Fitness; Apple Valley (MN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Baseline Fitness in Minnesota is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving the club’s financial success.

The role requires supervising teams, handling front desk activities, and executing onboarding and training programs. A strong emphasis on customer service, leadership, and policies is essential for success in this position.

Qualifications

• Honesty and solid work ethic required.
• Minimum 1 year of equivalent managerial experience.
• Strong customer service skills.
• Excellent communication, organizational and leadership abilities.
• Proficient with basic computer tasks.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer experience.
• Front desk duties: greet members, tours, answer questions.
• Provide support for team members and club members.
• Maintain a positive image for the club.
• Coach and address performance to meet company standards.
• Ensure gym opens and closes on time.
• Train staff on current marketing promotions.
• Complete onboarding duties for new hires in Paycom.
• Ensure club open and staffed during all hours.
• Enforce company policies and procedures.
• Order supplies and track inventory.

Skills

Honesty & work ethic

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Job description

Baseline Fitness in Minnesota is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving the club’s financial success.

The role requires supervising teams, handling front desk activities, and executing onboarding and training programs. A strong emphasis on customer service, leadership, and policies is essential for success in this position.