Gym Operations & Member Experience Lead

Baseline Fitness; Bismarck (ND); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Advancement Opportunities

Free Membership for self and oneFamily

Dollars for Scholars Program

Employee Discounts

Zusammenfassung

Baseline Fitness in the United States is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and a financially successful club. You will recruit, hire, train, schedule, and supervise team members while maintaining high customer service standards and a welcoming front desk presence.

You will coach staff, manage onboarding, ensure opening/closing, and enforce marketing promotions.

Qualifikationen

• Minimum 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Aufgaben

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer experience at all times.
• Handle front desk tasks: greet members, give gym tours, address service questions.
• Support for team members and club members.
• Maintain a positive club image.
• Coach and counsel staff to meet company standards.
• Ensure opening/closing of gym is prompt.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Keep club open and staffed during all hours.
• Ensure adherence to company policies and procedures.
• Order supplies and track inventory.

Kenntnisse

Managerial experience

Customer service

Leadership

Communication

Organizational skills

Tools

Basic computer proficiency

Jobbeschreibung

Baseline Fitness in the United States is seeking a Club Manager to oversee gym operations, ensuring a positive member experience and a financially successful club. You will recruit, hire, train, schedule, and supervise team members while maintaining high customer service standards and a welcoming front desk presence.

You will coach staff, manage onboarding, ensure opening/closing, and enforce marketing promotions.