Gym Club Manager: Lead Member Experience & Ops

Planet Fitness - PF Baseline Fitness; Rosemount (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Club Manager to oversee gym operations and deliver a positive member experience while driving financial success for the club.

You will recruit, train, and supervise staff, manage front desk activities, ensure upbeat customer service, and uphold brand standards. This role requires leadership, teamwork, and strong communication to sustain a welcoming club environment.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service at all times.
• Front desk responsibilities: greeting, tours, addressing questions.
• Support for team members and club members.
• Maintain a positive image for the club.
• Coach and counsel performance to meet standards.
• Ensure gym opens/closes on time.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Keep club open and staffed during all hours.
• Ensure adherence to company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Team supervision

Job description

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Club Manager to oversee gym operations and deliver a positive member experience while driving financial success for the club.

You will recruit, train, and supervise staff, manage front desk activities, ensure upbeat customer service, and uphold brand standards. This role requires leadership, teamwork, and strong communication to sustain a welcoming club environment.