Gym Club Manager: Lead Team & Member Experience

Planet Fitness Franchising, LLC; Westerville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Planet Fitness Franchising, LLC in Westerville, OH is seeking a Club Manager to oversee gym operations and deliver a superior Judgement Free member experience while ensuring financial success.

You will lead a team, handle payroll, staff scheduling, member tours, marketing support, and daily operations to maintain safety and cleanliness. The role requires leadership, customer service, CPR certification, and a high school diploma.

Qualifications

• Superior customer service skills in a fitness setting.
• Experience as an Assistant Manager at Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• CPR certification required.
• High school diploma or GED.

Responsibilities

• Recruit, hire, train and develop a high performing staff.
• Create a welcoming atmosphere and ensure superior service.
• Staff management, scheduling and coverage.
• Lead by example, training and coaching for PF values.
• Process weekly/bi-weekly payroll.
• Resolve employee issues and manage disciplinary actions.
• Front desk activities, member sign-in and tours.
• Ensure opening/closing, cleanliness, safety, and maintenance.
• Oversee marketing promotions and expensed approvals.
• Prepare HR forms and report statistics.
• Provide backup support for absent staff.

Skills

Customer service

Leadership

Problem solving

CPR Certification

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Planet Fitness Franchising, LLC in Westerville, OH is seeking a Club Manager to oversee gym operations and deliver a superior Judgement Free member experience while ensuring financial success.

You will lead a team, handle payroll, staff scheduling, member tours, marketing support, and daily operations to maintain safety and cleanliness. The role requires leadership, customer service, CPR certification, and a high school diploma.