Club Manager: Lead Gym Team & Member Experience

Baseline Fitness; Littleton (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Free uniforms

Bonus based on performance

Free membership

Employee discounts

Advancement opportunities

HSA

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. The role involves staffing, training, customer service, and enforcing brand standards within the club.

The ideal candidate has managerial experience, strong leadership and communication skills, and basic computer proficiency. This is a full-time supervisory exempt position with opportunities for advancement.

Qualifications

• Minimum 1 year of equivalent managerial experience.
• Strong customer service and leadership abilities.
• Good communication and organizational skills.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service and ensure great customer experiences.
• Front desk duties: greet members, give tours, handle service questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure opening/closing of the gym on time.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Keep club open and staffed during all hours.
• Enforce company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Computer skills

Honesty

Job description

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. The role involves staffing, training, customer service, and enforcing brand standards within the club.

The ideal candidate has managerial experience, strong leadership and communication skills, and basic computer proficiency. This is a full-time supervisory exempt position with opportunities for advancement.