Gym Club Operations Leader

Planet Fitness; Ewing (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Planet Fitness in the United States is seeking a Club Manager to oversee gym operations and deliver a Judgement Free member experience while driving financial performance. You will lead a diverse team and develop staff through coaching and training.

Responsibilities include recruiting and training staff, managing front desk activities, payroll, safety, cleanliness, marketing promotions, and reporting. The ideal candidate has prior Assistant Manager experience at Planet Fitness, exceptional

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Skills

Customer service

Leadership

Communication

Training & development

Staff scheduling

Payroll administration

Education

High school diploma

CPR Certification

Tools

Microsoft Office

Job description

Planet Fitness in the United States is seeking a Club Manager to oversee gym operations and deliver a Judgement Free member experience while driving financial performance. You will lead a diverse team and develop staff through coaching and training.

Responsibilities include recruiting and training staff, managing front desk activities, payroll, safety, cleanliness, marketing promotions, and reporting. The ideal candidate has prior Assistant Manager experience at Planet Fitness, exceptional